Privacy Policy

Last updated: 06/26/2026

Linotar ("we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA). This policy explains what information we collect through linotar.co.za, how we use it, and your rights regarding that information.

Who we are

This website is operated by [REGISTERED COMPANY NAME], a company registered in South Africa [REGISTRATION NUMBER]. For any privacy-related queries, you may contact our Information Officer:

  • Email: linotar@fdcsa.com
  • Information Officer: JW Bouwer
  • Address: Unit J3 The Willows Office Park
    Farm Road The Willows
    Pretoria South Africa

Information we collect

We collect personal information that you provide directly and information gathered automatically when you use our site. This may include:

  • Contact and identity details: name, email address, telephone number, and delivery and billing addresses.
  • Order information: products purchased, order history, and correspondence with us.
  • Payment information: payment is processed by our third-party payment provider. We do not store your full card details on our servers.
  • Account information: username and password if you create an account.
  • Technical and usage data: IP address, browser type, device information, and pages visited, collected via cookies and similar technologies.

How we use your information

We process your personal information for the following purposes:

  • To process and fulfil your orders, including delivery and payment.
  • To manage your account and provide customer support.
  • To communicate with you about your orders and respond to enquiries.
  • To send marketing communications where you have consented, which you may opt out of at any time.
  • To improve our website, products, and services.
  • To comply with our legal and regulatory obligations.

Lawful basis for processing

We process your information where it is necessary to perform our contract with you (such as fulfilling an order), where we have your consent (such as marketing), where it is required to comply with the law, or where we have a legitimate interest that does not override your rights.

Sharing your information

We do not sell your personal information. We share it only with parties who help us operate our business, and only to the extent necessary, including:

  • Payment providers to process transactions securely.
  • Courier and delivery partners to deliver your orders.
  • Website and IT service providers who host and maintain our site.
  • Regulatory or law enforcement authorities where we are legally required to do so.

These parties are required to keep your information secure and to use it only for the purposes we specify.

Cookies

Our website uses cookies to enable core functionality, remember your preferences, analyse traffic, and improve your experience. You can control or disable cookies through your browser settings, though some features of the site may not function correctly if you do.

Data security

We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, and misuse. While we strive to safeguard your data, no method of transmission over the internet is completely secure.

How long we keep your information

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, including to meet legal, accounting, or reporting requirements.

Your rights

Under POPIA, you have the right to:

  • Request access to the personal information we hold about you.
  • Request that we correct or delete your personal information.
  • Object to the processing of your personal information.
  • Withdraw consent to marketing at any time.
  • Lodge a complaint with the Information Regulator.

To exercise any of these rights, contact us at linotar@fdcsa.com.

Information Regulator

If you believe we have not handled your personal information lawfully, you may lodge a complaint with the Information Regulator of South Africa:

  • Website: inforegulator.org.za
  • Email: complaints.IR@inforegulator.org.za

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at linotar@fdcsa.com.